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OUR MONEY BACK GUARANTEE!
If for any reason you are unhappy with your purchase simply return it within one week for a full refund {less shipping}, Replacement, or repair at your option. Due to Health and Safety concerns these items are then disposed of. We do this because your satisfaction is important to us!

OUR LIFETIME GUARANTEE!
All hide {leather, rabbit, horsehair, etc}, wood, and metal items {items we manufacture} also come with our lifetime guarantee. Items we do not manufacture like lingerie, videos, etc. are not included.
If at any time your item breaks or wears out we will repair or replace it free of charge.
To use this guarantee you must keep the receipt. This guarantee is not transferable.

Shipping Policy

Thank you for shopping with BDSM gear! We try our best to ship your products as soon as possible. 90% of our items are custom made to YOUR specifications therefore depending on the amount of orders, it could take anywhere from THREE to TEN WORKING DAYS (ie., no holidays or weekends) UNLESS PRIOR arrangements are made, to make and ship you order. We ship every Tuesday and Friday. If this is a rush order please let me know. I am more then willing to work with our customers.
All USA orders are shipped priority mail or UPS Ground, with delivery confirmation accept for large furniture items which are shipped UPS Ground. All items are sent in a priority mail package or a plain brown box with a return address of Micronack Technologies.

We ship to nearly all countries; once again your item is shipped, depending on size, via a global envelope or a plain brown box. If possible we will put some form of confirmation on it. Please be aware that we do not falsify customs documents and that we have NO control over customs. Most items get to their destination within 10 days of mailing, however, if customs decides to hold the item it could take as long as 90 working days. This is out of our control.

Return and Exchange Policy

Our customer satisfaction is important to us. If for some reason you are not satisfied with your product then please return it for a full refund or exchange within 7 days. Due to Health and Safety concerns these returned items are disposed of.
All hide {leather, rabbit, horsehair, etc}, wood, and metal items {items we manufacture} also come with our lifetime guarantee. Items we do not manufacture like lingerie, videos, etc. are not included. If at any time your item breaks or wears out we will repair or replace it free of charge. To use this guarantee you must keep the receipt. This guarantee is not transferable. To return any item please email webmaster@bdsmgear.com for return instructions.

Privacy


We at BDSM Gear take your privacy seriously! We DO NOT send out any flyers, unwanted emails, or phone calls, nor will we sell this information to other parties, this is our promise to you.
Your privacy is important to us and we will do our best to protect it.
Last Updated: 22 Jul 2016 05:35:45 PDT home  |  about  |  terms  |  contact
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