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Starla and I are the owners of Micronack Technologies, a business designed to bring our customers quality leather gear at an affordable price. Not only are we the owners of this business but we are also a lifestlye couple. Starla is my wife and also my girl and has been for many years.

We live in a secluded area of Florida where we practice the lifestyle and manufacture our items. This is a small family run business with Me doing the majority of shop work and Starla taking care of our customers, emails and phone support. We take great pride in the items that we offer our customers.

ABOUT OUR BUSINESS

We are the manufacturer, We sell direct to the public, and ship world wide on most items. There is no middle man so you save. We have a shop attached to our home and this shop is where we produce our items. Therefore you can be reassured that you are receiving items manufactured in America, of high quality, and with care. You can read more about our shop by dropping us an email and Starla will direct you to the proper link.

Starla deals with hundreds of customers and emails a week ensuring a personal touch to all whom purchase from us. She then generates an invoice and takes it to our shop. 95% of our items are CUSTOM MADE for YOU, OUR CUSTOMERS, specifications, therefore ensuring you will not get a collar that is too large or too small. Collars, vices, harnesses, Deluxe cuffs, even floggers and whips are and can be made to what you desire. This is a luxury allowed to us since we manufacture all our items.
Once your invoice is in the shop I then add it to the shipping list, from here I then begin to work on the invoices. Making sure sizing is correct, colors and customization. We ship every Tuesday and Friday and if needed I will ship on other days. All items being delivered in the USA will receive a delivery confirmation number and are sent USPS Priority mail(as long as size is allowed).This process can take anywhere from 3 to 10 working days.

STORE POLICY
We are not out to disappoint anyone nor to send a below quality item, however, that said, we are also human and make mistakes. If there is a problem with your item then please email Starla, she will do everything possible to ensure the situation is corrected. IF, your going to yell, leave negative feedback, or complain to Ebay before trying to resolve the situation then you will find that Starla will be of little help. Politeness and open communication goes a long way.
We have a satisfaction gurantee policy and we stand behind that. As stated above if your not satisfied then please contact us at
webmaster@bdsm-gear.com.
We also offer a lifetime warranty. If your item, for whatever reason, becomes damaged, please contact us and we will arrange to repair it or replace it free of charge. Please keep your invoice.
For customer support email
webmaster@bdsm-gear.com or
call 863-606-0736
9:00am - 5:00pm EST Monday - Friday
All of our gear is hand crafted with pride. if you want something you just can't find please ask as we often do custom work.

We accept money orders,personal checks (10 day hold), Visa, Mastercard, and Discover.
PRIVACY
We DO NOT send out any flyers, unwanted emails, or phone calls,nor will we sell this information to other parties, this is our promise to you. If you look at your invoice you will see your NAME ONLY after approximately 2 months Starla deletes all personal information about you, email address, physcial address ect, is gone. The only information remaining is your delivery Confirmation number and the invoice.
All items are sent in a priority mail package or a plain brown box with a return address of Micronack Technologies.
Your privacy is important to us and we will do our best to protect it.
I hope you enjoy your shopping experience with us.
John and starla
Last Updated: 22 Jul 2016 05:35:45 PDT home  |  about  |  terms  |  contact
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